Refund & Return Policy

Thank you for shopping with Latin Dutchman (“we,” “us,” “our”). We are committed to offering you sustainably sourced, premium-quality products from Indigenous communities in Ecuador. This Refund & Return Policy explains your rights and our procedures for returns, refunds, and exchanges for purchases made through our website www.latin-dutchman.com/ (the “Website”).

By placing an order with us, you agree to the terms of this policy.

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1. What Orders Are Eligible for Return or Refund

Because our products are handmade, limited edition, and sustainably sourced, we apply the following guidelines:

A. Eligible for Return & Refund

You may request a return and refund if:

1. The item you received is damaged, defective, or significantly different from what was described on the Website.
2. You received the wrong item.

To be eligible, you must:

• Contact us within 7 calendar days of delivery.
• Provide clear photos showing the issue (damage, defect, or discrepancy).
• Return the item in its original condition and packaging (where feasible).

B. Not Eligible for Refund

The following are not refundable:

• Change of mind / personal preference
• Items that have been used, worn, washed, or altered
• Opened coffee bags after brewing
• Any product without photos showing the issue

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2. How to Request a Return or Refund

To start a return or refund request:

1. Email us at: [Insert contact email]
2. Include:
   • Your order number
   • Name used to place the order
   • Photos of the issue
   • A brief description of why you are requesting a refund or return

Once we receive your request, we will respond within 2 business days with next steps.

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3. Return Shipping

Unless the item is damaged or incorrect due to our error, the customer is responsible for return shipping costs.

For damaged or incorrect items, we will:

• Provide a pre-paid return label, or
• Reimburse your return shipping cost

Our customer support team will guide you on how to proceed.

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4. Inspection and Approval

Once we receive your returned item:

1. Our team will inspect the product
2. We will notify you within 5 business days whether your refund is approved

Approved refunds will be issued to your original payment method.

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5. Refund Timing

Refund processing times vary depending on your bank or payment provider, but refunds are typically completed within 7–14 business days after approval.

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6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

• Please request a return, and
• Place a new order on the Website

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7. Partial Refunds

Partial refunds may be issued in certain situations, including:

• Items that are not in original condition
• Items missing parts or accessories
• Items returned more than 7 days after delivery